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DocuSign Trust Center

Your source for our latest security, compliance, legal, privacy and system performance information
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Transparency is essential

DocuSign’s first priority is to make your experience safe and secure—and to ensure you have the information you need to feel comfortable transacting business online. That’s why we created the Trust Center: to give you access to the latest DocuSign security, compliance, legal, privacy, and system performance information, when and where you need it.

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DocuSign compliance certifications

DocuSign meets or exceeds?stringent US, EU?and global security standards. Our commitment to and significant ongoing investment toward protecting customer data extends to all of DocuSign’s operating environments.

Alerts and updates

October 15, 2020

Update: UAT Scheduled Maintenance on October 29, 2020

The DocuSign CLM/SpringCM technology team will be conducting scheduled maintenance beginning Thursday, October 29?at 20:00 - Midnight CDT (1:00 - 05:00 GMT, Oct 30 2020). During this time, customers on the UAT instance may experience moments of brief inaccessibility to their account. Additionally, customers on the UAT instance may find reporting and reporting services to be unavailable during the maintenance window. We apologize for any inconvenience during this time.

October 14, 2020

Alert: [RESOLVED] UAT | DocuSign/SpringCM Workflow Failures and Designer Errors

[RESOLVED, October 14, 2020 10:00AM CST] - The DocuSign/SpringCM Technology team has resolved the bug impacting customer workflows on the UAT instance.? The problem began with the 20.8 Product Release to UAT yesterday evening and was resolved at 09:55AM CST.?? We will post a root cause analysis (RCA) of this issue in the coming days once the investigation has been completed. Again, apologies for the inconvenience.? If you continue to see any issues related to this, please reach out to?DocuSign CLM Technical Support.??

October 14, 2020

Update: DocuSign CLM and CLM.CM October 20.8 Product Release on October 23, 2020

The DocuSign CLM and CLM.CM October 20.8 Product Release will be deployed to the NA11, NA21, EU11, EU21, US11, US12 Production environments on Friday, October 23, 2020 between 9:00 PM and Midnight, US Central Time.We do not anticipate any impact to platform availability during this time. Release Notes for this upcoming release can be found on the?DocuSign Support Center.